Yes, our lip care and body care essentials are handmade which takes time.
•How long will it take to process my order? Processing takes 1-3 business days. Orders received on Thursday-Sunday will be processed on Monday.
•Where do you ship from ? San Pablo,California
•How long does shipping take?
Shipping takes 3-5 business days.
•What days do you ship out orders?
Shipments to USPS are made from Monday-Wednesday.
Shipping takes 3-5 business days.
•What days do you ship out orders?
Shipments to USPS are made from Monday-Wednesday.
•Do you give refunds?
All sales are final. Unfortunately, this means that we cannot accept returns or exchanges for any purchased items. Thank you for your understanding and cooperation regarding this policy. We appreciate your business and hope you enjoy your purchase.
All sales are final. Unfortunately, this means that we cannot accept returns or exchanges for any purchased items. Thank you for your understanding and cooperation regarding this policy. We appreciate your business and hope you enjoy your purchase.
•Can I cancel my order?
Yes , orders can only be cancelled within the first 24hrs of your order being processed.
Yes , orders can only be cancelled within the first 24hrs of your order being processed.
•Will I be given a tracking number with my order? Once shipped, you will receive a confirmation email with tracking information.
•My order came damage what do I do?
If your package arrives damaged, please email [email protected] with your order number and a photo within 24 hours to ensure prompt assistance.
If your package arrives damaged, please email [email protected] with your order number and a photo within 24 hours to ensure prompt assistance.
•My order says delivered but it's not in my mail box. Please note that Glo Gloss is not responsible for lost or stolen items after shipping. If you experience any issues, please contact USPS directly with your tracking number.
•Why was my order returned to sender?
If an order is returned to Glo Gloss due to an incorrect address, additional shipping fees will be incurred for reshipment. If an incorrect address is provided and the order is not received, a new order must be placed, as Glo Gloss does not resend products due to incorrect addresses.
So, please verify that your address is correct before submitting your order.
If an order is returned to Glo Gloss due to an incorrect address, additional shipping fees will be incurred for reshipment. If an incorrect address is provided and the order is not received, a new order must be placed, as Glo Gloss does not resend products due to incorrect addresses.
So, please verify that your address is correct before submitting your order.