Order Policy
Shipping Policy
Glo Gloss order processing time is 1-3 business days, with shipping taking an additional 3-5 business days. Orders received on Saturday and Sunday will be processed on Monday. Shipments to USPS are made from Monday to Wednesday. Once shipped, you will receive a confirmation email with tracking information. To avoid extra shipping fees, please verify that your address is correct before submitting your order. Please note that Glo Gloss is not responsible for lost or stolen items after shipping. If you experience any issues, please contact USPS directly with your tracking number.
If your package arrives damaged, please email [email protected] with your order number and a photo within 24 hours to ensure prompt assistance.
Pick-Up Policy
Please be advised that items are available for pickup Monday through Friday between 9AM and 5PM. Unfortunately, weekend pickups are not available at this time. All pickups are strictly limited to SAN PABLO ONLY. To facilitate a smooth collection process, please confirm that you can collect your order within the specified timeframe. Please note that failure to collect your order will result in a shipping fee. If the shipping fee is not paid and the order remains uncollected, it will be restocked due to lack of response.
Return Policy
As a reminder, all sales are final.
Glo Gloss order processing time is 1-3 business days, with shipping taking an additional 3-5 business days. Orders received on Saturday and Sunday will be processed on Monday. Shipments to USPS are made from Monday to Wednesday. Once shipped, you will receive a confirmation email with tracking information. To avoid extra shipping fees, please verify that your address is correct before submitting your order. Please note that Glo Gloss is not responsible for lost or stolen items after shipping. If you experience any issues, please contact USPS directly with your tracking number.
If your package arrives damaged, please email [email protected] with your order number and a photo within 24 hours to ensure prompt assistance.
Pick-Up Policy
Please be advised that items are available for pickup Monday through Friday between 9AM and 5PM. Unfortunately, weekend pickups are not available at this time. All pickups are strictly limited to SAN PABLO ONLY. To facilitate a smooth collection process, please confirm that you can collect your order within the specified timeframe. Please note that failure to collect your order will result in a shipping fee. If the shipping fee is not paid and the order remains uncollected, it will be restocked due to lack of response.
Return Policy
As a reminder, all sales are final.
Unfortunately, this means that we cannot accept returns or exchanges for any purchased items. Thank you for your understanding and cooperation regarding this policy. We appreciate your business and hope you enjoy your purchase